Privacy policy
Last updated: 2026-09-06
Template — have this reviewed for your jurisdiction before launch. If you serve California or EU residents, CCPA/GDPR obligations apply and this needs expanding accordingly.
What we collect
Contact details you provide (name, phone, email) and details of the technical problem you describe. Basic anonymised analytics about site usage.
Remote support sessions
Remote sessions are initiated by you with a one-time code. We do not install persistent remote-access software, and access ends when the session closes. We access only what is needed to resolve the reported problem, and your screen remains visible to you throughout.
What we never ask for
We do not ask for banking passwords, and we will never ask you to log into your bank during a support session or to pay by gift card or cryptocurrency. Anyone doing so is not us — see our scam guide.
Retention and sharing
Service records are kept as required for warranty and accounting. We do not sell personal information.