(820) 837-6461 support@cleanfeatures.com Mon–Fri 8am–8pm, Sat–Sun 9am–6pm (local time)
Clean Features
(820) 837-6461

Small Business IT Support

Ongoing IT for small teams — workstations, email, backup, security and a real person who answers the phone.

Small Business IT Support — the short version. Ad-hoc support is billed hourly, typically $129 to $175. Managed plans are usually priced per user or per device per month and generally work out cheaper once you pass roughly ten devices, because they cover unlimited support and preventative maintenance instead of only reacting to breakages.

Starting at $129 · Free diagnosis · Call (820) 837-6461

Signs you need this

  • No one in the company owns IT and it shows
  • Staff computers ageing inconsistently with no plan
  • No verified backup, or one nobody has ever tested
  • Need to onboard and offboard staff accounts properly
  • Client or insurer is asking about your security posture
  • Shared files and permissions have become a mess

How we fix it

  1. InventoryDocument every device, account, licence and service you actually have — most small businesses do not know.
  2. Fix the risksAddress the items that would genuinely stop the business: backup, email security, admin access, unsupported systems.
  3. StandardiseBring machines to a consistent, supported configuration so problems stop being one-off mysteries.
  4. DocumentLeave you with written records of accounts, licences and recovery procedures that you own.
  5. Support ongoingScheduled maintenance and a direct number, so problems get handled before they become outages.

Small Business IT Support — questions we get asked

How much does small business IT support cost?

Ad-hoc support is billed hourly, typically $129 to $175. Managed plans are usually priced per user or per device per month and generally work out cheaper once you pass roughly ten devices, because they cover unlimited support and preventative maintenance instead of only reacting to breakages.

Do you support Mac and Windows in the same office?

Yes. Mixed environments are normal and both platforms can share the same email, file storage and security tooling. The main considerations are ensuring management and backup cover both consistently.

What should a small business back up?

Everything the business could not operate without: file storage, email, accounting data, and any line-of-business application databases. Cloud services like Microsoft 365 need their own backup — the provider protects their infrastructure, not you from deleting or having something ransomwared. A backup nobody has restored from is not a backup.

How quickly can you respond to a problem?

Remote support for existing clients is generally same-day, with on-site scheduled next business day for issues that need hands on hardware. Managed plans include defined response targets, which is usually the reason businesses move to one.

Need business it support?

From $129. Free diagnosis, fixed price before we start.

Call (820) 837-6461 Email us

Mon–Fri 8am–8pm, Sat–Sun 9am–6pm (local time) · Free diagnosis · No fix, no fee

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